Returns & Exchanges
At PrepSOS, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, tagged apparel. Our hassle-free process ensures that finding your perfect fit is as seamless as your shopping experience.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Ship It Back
Drop off your package at any authorized carrier location; we will track the shipment and notify you once it arrives at our warehouse.
Receive Refund or Exchange
After our quality team inspects the items, we will issue a refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing